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Before You Order Checklist |
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All packaging products
manufactured by Discpack are custom built to your specifications,
from start to finish. There are dozens of manufacturing
steps involved from the day we receive your initial design
concept or artwork, to the day we ship your finished product,
so we work hard to make sure each one of those steps goes
smoothly. Please also see our Terms
& Conditions. |
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Discpack - Our Service is
our Reputation |
You can help us make sure
your finished products come out exactly as expected and on time.
The points below include simple instructions on preparing your
order and what to expect once your order is placed. The more familiar
you are with these processes, the smoother your order will go.
You should refer your designer, agency, developer or producer
to the sections on preparing your content and graphics and read
up on what will happen to your order once it arrives at Discpack
- this will help prevent delays and problems with your order once
we are working on your project.
Once your order comes in,
you’ll be assigned your own Account Manager who will be
your primary contact for the duration of your order. Your Account
Manager will call you and go over any details that are unclear
and will be the person who will send proofs, take care of corrections,
manage your project through to completion, and handle any re-orders.
For future new order quotations, your Account Manager who quoted
your project will still be your contact.
Please complete the credit
application form and return to us as soon as you have decided
to place your order with us. If your business is a limited company
we are able to request a credit check, dependant on the size of
your order through a number of different agencies. Once this has
been performed we will then know whether we are able to offer
a full credit account, or require an upfront payment until we
have developed a trading history. In these cases Discpack will
require a deposit of 100% on the initial order, with further orders
requiring a 50% deposit of the purchase price. Your Account Manager
will inform you of the deposit requirements. The balance of the
purchase price is due upon completion of the order, before shipping.
Your Account Manager will notify you of your exact final balance
when your project is completed.
Non-account holders, re-orders,
urgent orders and printed materials must be pre-paid in full,
including freight and any applicable taxes.
Direct mail fulfilment orders
always require postage to be paid before mailing. You will be
informed of the exact postage after we receive your mailing list.
We generally make sure that
we supply you with the exact amount that you require. To do this
we ensure that when requesting goods from the plant and printers,
we receive the exact numbers and thereby avoiding waste or working
to a tolerance level at +/- 10%. On the very rare occasion you
may possibly be supplied a very small number short, we will make
sure you are credited for any shortage.
Whether we undertake your
design or you supply your design to us, we will check your files
and send you a proof for your approval. In most cases, we will
provide you with a digital Cromalin, but we may also send it to
you electronically in the form of a low-resolution PDF file (or
high-resolution PDF if requested) if timescales dictate. We will
post the 99% colour accurate digital Cromalin proof which will
be with you on a guaranteed next day service. In order for a project
not to be delayed you must approve the proof before 2pm on the
day that you receive it; each day you hold onto your proof without
approving will result in a delay in production.
Please approve or call with
changes and corrections immediately to avoid delays.
Please be aware of the following:
Any significant changes or
extensive corrections you make, requiring multiple rounds of proofs
or changes to artwork will lead to delays in your project. Check
your proofs carefully; once you sign off the proof, Discpack cannot
be held responsible for any errors that you might have missed.
If you supply the design of
your project and want to make a change, it is considered a change
and not a correction. There will be a charge to make the change,
although we will not charge for minor corrections.
Please proof your supplied
design carefully before sending it to us. If Discpack provides
a design service then we will provide one round of corrections
for free; if we make them and you wish to make further corrections,
there may be a charge. We guarantee that you will be satisfied
with the design work and/or any mastering adjustments.
Here at Discpack we operate
a tight scheduling process with jobs starting and finishing on
set dates. This means that once the scheduled dates are agreed
by both parties, your Account Manager can then advise what needs
doing and by when to ensure the required delivery dates are met.
This also enables you to work
out your schedules in advance to ensure your own deadlines are
met and other work can be planned and undertaken accordingly.
Inevitably, as it is a manufacturing process, occasionally delays
can occur, but so long as the schedules have been adhered to,
Discpack will always endeavour to ensure the agreed deadlines
are constantly met.
All orders are excluding VAT
and carriage
Discpack product pricing does
not include freight unless specifically mentioned. All orders
delivered in the UK will carry value added tax (VAT) charges.
In the event of delivery to other parts of the world we will provide
details of the relevant taxes applicable.
When we despatch your goods
our courier services will deliver your shipment on a next day
service. In special circumstances deliveries can be arranged pre
12pm, pre 10:30am, pre 9am and even a same day service. Please
clearly specify the service you require with your Account Manager.
Please be aware the quicker the couriers have to get your goods
to you the higher the delivery cost will be.
All of our work on your project
is undertaken in-house to such exacting standards that we offer
a satisfaction guarantee: You must be 100% satisfied with your
graphic design proofs and pre-production samples (if applicable)
or we will refund your deposit in full and you will be entitled
to place your project elsewhere. Your finished product will match
the digital Cromalin proofs or pre-production samples you approved,
within commercial standards, or we will re-manufacture it to make
it right. Our single objective is to ensure that you, as the customer,
are completely satisfied with our service!
